Terms of Service

Last Updated: June 25, 2026

Welcome to Custom Scapes & Designs, LLC ("Custom Scapes," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of customscapes-designs.com (the "Website") and any landscaping, hardscaping, outdoor design, or related services you engage from us. By using the Website or hiring us, you agree to these Terms. If you do not agree, please do not use the Website or engage our services.

1. Use of the Website

You may use our Website for personal or business reasons related to learning about, requesting, or coordinating landscaping and outdoor design services. You agree not to use the Website to:

  • Submit false, misleading, or harassing information
  • Interfere with the Website's operation or security
  • Scrape, copy, or republish our content without permission
  • Send automated requests or spam through our forms

We may restrict or terminate access if these Terms are violated.

2. Service Estimates and Quotes

Phone, email, photo, and form-based diagnostics are best-effort. Every property is different, and remote assessment has limits. The estimate we provide is based on the information available at that time. If we arrive on site and discover the actual scope is materially different or more involved than what was described — buried utilities, drainage problems, root systems, grade issues, or anything similar — we will stop work before incurring additional cost, explain what we found, and provide a revised quote and a path forward. You will never be charged for work you did not approve.

3. On-Site Service and Property Access

Landscaping work happens on your property. By scheduling service, you (or the property owner, manager, or authorized agent) confirm that:

  • You have the legal authority to authorize access to the property and the work being requested
  • The site is reasonably accessible for our equipment, including trucks, skid steers, and mini-excavators where required
  • Any HOA rules, neighbor coordination, permits, gate codes, pet considerations, or other site requirements will be communicated to us in advance
  • You have arranged for underground utility locates (call 811) where excavation is planned, or have authorized us to do so on your behalf

We bring our own equipment and operate under our own general liability and workers' compensation coverage. If your property or HOA requires our insurance certificates, contact us and we will provide them. We are not responsible for delays or damage caused by site access issues, unmarked underground utilities, or undisclosed property conditions beyond our control.

4. Photos of Completed Work

By engaging us for landscaping, hardscaping, or outdoor design work, you agree that we may take and use photos, drone footage, and short videos of the completed work — and where useful, before/after comparisons — in our portfolio, on social media, in case studies, and in marketing materials, unless you tell us in writing before the project is documented that you would prefer otherwise. We will not photograph faces or anything you specifically ask us not to, and we will not show identifying details (street addresses, license plates) that would compromise your privacy. If you would rather your project not appear publicly, just say so — no questions asked.

5. Payments and Invoicing

Quoted prices are valid for 30 days unless we agree otherwise in writing. A deposit may be required to schedule larger projects, as discussed at the time of the quote. Payment terms are net 15 from invoice date unless otherwise arranged. Late payments may incur reasonable interest as permitted by Illinois law. Disputed invoices should be raised within 10 business days of receipt so we can resolve them quickly. Payment is accepted by check, ACH, or through a third-party payment processor such as Stripe. We do not store credit card information ourselves.

6. Intellectual Property

The content on customscapes-designs.com — including text, photos, videos, drone footage, logos, brand marks, design renderings, and the overall site design — is owned by Custom Scapes & Designs, LLC (or used with permission) and protected by U.S. copyright and trademark law. You may share links to our pages and view content for personal or evaluation purposes, but you may not copy, republish, or otherwise reuse our content without our written permission.

Design renderings and plans we produce as part of a Landscape Design Rendering engagement remain our intellectual property until paid in full, at which point you receive a non-exclusive license to use them for the construction of your property's landscape. We retain the right to use the rendering in our portfolio and marketing materials.

7. Third-Party Services and Links

Our Website may link to third-party websites, services, and platforms — supplier product pages, review platforms (Google, Houzz, Angi, Yelp), client websites, embedded video providers (Vimeo, YouTube), payment processors (Stripe), form hosts (JotForm), and so on. We do not control those sites and are not responsible for their content or practices.

8. Disclaimer of Warranties

We stand behind our workmanship. For installation work we perform, we offer a workmanship warranty as discussed at the time of the quote. Plant material warranties (where offered) are defined per contract and typically require reasonable care, watering, and seasonal conditions consistent with healthy establishment. Hardscape materials carry the manufacturer's warranty.

Beyond that, the Website and the information on it are provided as is without warranty of any kind, express or implied. We make no guarantees that the Website will be uninterrupted, error-free, or perfectly accurate at every moment. Outdoor landscapes are exposed to weather, pests, deer and other wildlife, soil conditions, drought, freeze, storms, and homeowner care — we do not warrant against future damage or decline that results from these factors.

9. Limitation of Liability

To the maximum extent permitted by Illinois law, Custom Scapes & Designs, LLC and its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or our services — including lost profits, lost business, or loss of data. For direct damages, our total liability for any single project is limited to the amount you paid us for that project. This Section does not apply to liabilities that cannot lawfully be limited (gross negligence, willful misconduct, or similar).

10. Indemnification

You agree to defend and indemnify Custom Scapes from claims arising out of (a) your breach of these Terms, (b) your misuse of the Website, or (c) your provision of inaccurate information about site access, authority, underground utility locations, or HOA requirements that results in third-party claims against us.

11. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute relating to these Terms or our services will be brought in the state or federal courts located in Illinois, and you and we consent to the personal jurisdiction of those courts.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the Last Updated date at the top of this page. Material changes will be communicated more directly when appropriate. Continued use of the Website or continued engagement with our services after a change means you accept the updated Terms.

13. Contact Information

Questions about these Terms?

Custom Scapes & Designs, LLC
Serving the Chicago suburbs, Illinois

Lizzy Meyers — lizzy_lawncare@aol.com · (779) 777-3766