Privacy Policy
Last Updated: June 25, 2026
Custom Scapes & Designs, LLC ("Custom Scapes," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit customscapes-designs.com (the "Website"), contact us about a landscaping, hardscaping, or outdoor design project, or engage us for service — and how we use, store, and share that information. By using the Website or engaging our services, you agree to the practices described here.
1. Information We Collect
We collect only the information we need to quote, schedule, and complete landscaping and outdoor design work.
Contact and Project Information
When you reach out by phone, form, or email, we may collect:
- Your name and the property you represent
- Email address and phone number
- Service address (the location of the landscaping or outdoor design work)
- A description of the project and any photos or videos you share to help us understand the site
- Any other details you choose to provide in your message
Photos and Documentation from Job Sites
Before, during, and after a service call, we take photos and short videos of the property, the work area, and the completed landscape. These are used for documenting work performed for invoicing and warranty, before/after comparison for design review, internal training and quality control, and portfolio and case study material on our own marketing channels (see Section 4).
Payment Information
Invoices are sent separately, and payment is handled through standard channels (check, ACH, or a third-party payment processor such as Stripe whose own privacy policy applies). We do not collect or store credit card numbers on our Website.
Website Usage Information
When you visit customscapes-designs.com, our hosting provider and analytics tools automatically collect basic technical information — IP address, browser type, device type, pages visited, time spent, and referring source. This is used in aggregate to understand which pages are useful and which need work.
2. How We Collect Information
We collect information when you submit a form on our Website, call, text, or email Lizzy directly, share photos or other materials about your property, or browse our Website (technical and analytics data is collected automatically).
3. How We Use Your Information
We use the information we collect to respond to inquiries and provide estimates, schedule and complete landscaping and outdoor design work, issue invoices and process payments, communicate about ongoing or future projects, maintain a record of work performed at each property for warranty and reference, improve our Website and the way we communicate with prospective clients, and comply with applicable laws and respond to lawful requests.
We do not sell your information to anyone. Period.
4. Photos of Completed Work
Landscaping is a visual craft. By engaging us for a project, you agree that Custom Scapes may use photos, drone footage, and short videos of the completed work — and where useful, before/after comparisons — in our portfolio, on social media, in case studies, and in marketing materials, unless you tell us otherwise in writing before the project is documented.
We will not photograph faces without permission, we will not show street addresses or other identifying details that would compromise your privacy, and we will not share photos that reveal sensitive information about your property. If you would prefer your project not appear publicly, just let us know — we will respect that without question.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to function correctly and to help us understand how the site is used. See our Cookie Policy for the specifics.
6. Third-Party Services
Our Website and operations rely on a handful of third-party services. Each has its own privacy practices:
- Webflow — website hosting
- JotForm — secure form processing for quote requests and intake forms embedded on our Website
- Google Analytics — traffic and usage analytics
- Microsoft Clarity — anonymous session recording and heatmaps used to improve the Website
- Google Maps — location and service area map
- Google Search Console / Microsoft Bing Webmaster Tools — search performance and indexing diagnostics for our site
- Google Business Profile — listing visibility and customer reviews
- Vimeo and YouTube — video content embedded in our portfolio and service pages
- Stripe — payment processing, when used for invoicing
- Google reCAPTCHA — spam and bot prevention on our forms
- Email and phone providers — handling your messages
We do not control these third parties' privacy practices. We choose to work with reputable providers and limit the data we share to what is needed. Information you submit through JotForm goes to JotForm's servers in addition to ours; payment information processed through Stripe is held by Stripe. Each provider has its own privacy policy you can review on their websites.
7. Data Security
We take reasonable steps to protect the information you share with us. That includes using HTTPS encryption on our Website, limiting access to project records to the people who need them, and securing our devices and accounts with standard protections. No system is perfectly secure. If you ever have a concern about how your information is being handled, contact us and we will address it.
8. Your Rights and Choices
You may at any time request a copy of the information we have about you, ask us to correct or update inaccurate information, ask us to delete your information (subject to any record-keeping obligations we have for warranty, tax, or legal reasons), or withdraw consent for marketing communications. To make a request, email lizzy_lawncare@aol.com or call (779) 777-3766.
9. Children's Privacy
Our Website and services are intended for property owners and adults. We do not knowingly collect information from anyone under 18. If a parent or guardian believes their child has submitted information through our Website, contact us and we will remove it.
10. External Links
Our Website may link to third-party websites — for example, supplier product pages, review platforms (Google, Houzz, Angi, Yelp), or social media. We are not responsible for the privacy practices of those external sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time — for example, when our business practices change or when new tools are added to our Website. When we update it, we will change the Last Updated date at the top of the page. Significant changes will be communicated more directly when appropriate.
12. Contact Information
Questions, requests, or concerns about this Privacy Policy?
Custom Scapes & Designs, LLC
Serving the Chicago suburbs, Illinois
Lizzy Meyers — lizzy_lawncare@aol.com · (779) 777-3766